Online store rules zl.diamonds

I. Definition

1. WORKING DAYS – days from Monday to Friday, except Monday to Friday, if public holidays, are given on these days.

2. CLIENT – an individual with full legal capacity, as well as a legal entity or organizational unit without the status of a legal entity, possessing legal capacity and legal capacity.

3. CONTACT FORM – a technical system that allows the Buyer to place an Order by filling in the available form fields.

4. ORDER FORM – a technical system that allows the Buyer to place an Individual Order by filling in the available fields of the form.

5. CONSUMER – in accordance with Article 221 of the Civil Code, an individual who enters into a transaction with an entrepreneur is not directly related to the entrepreneur’s (the individual’s) entrepreneurial or professional activity.

6. CART – a virtual warehouse selected by the Client to order Goods.

7. BUYER – Client, Entrepreneur with consumer rights or Consumer.

8. RULES – this is a document that is a template of the agreement, on the basis of which the Seller and the Buyer conclude agreements for the sale and purchase of goods and agreements for the provision of services electronically, in particular, determine the terms of sale of goods and provision of services by the Seller.

9. RESERVATION – each order with personal pick-up (receipt), placed by the Buyer to reserve a specific product for a specific pick-up day. In this case, the contract is concluded during personal pick-up at a stationary store ZL Jewelry.

10. STORE – the online store is available at  zl.diamonds

11. SELLER – the owner of the online store zl.diamonds Złota Lilia sp. z o.o. with its registered office in Warsaw at ul. Wilcza 33, 00-544, Warsaw, entered into the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Department of the National Court Register № KRS: 0000971710, REGON: 522052686.

12. GOODS – items that are offered in the Store and can be the subject of an Order or an Individual Order.

13. ORDER – an offer to conclude a sales contract submitted by the Buyer through the online store zl.diamonds

14. INDIVIDUAL ORDER – an offer submitted by the Buyer via the online store zl.diamonds to conclude a contract for the sale and purchase of a Product that will be manufactured according to the individual wishes of the Buyer and his individual design.

15. AGREEMENT – a contract for the sale and purchase of goods concluded between the Seller and the Buyer through the online store zl.diamonds or directly at the pick-up point in the stationary ZL Jewelry store.

 

II. General Provisions

1. These Rules of the Online Store zl.diamonds (hereinafter referred to as the Rules) define the rules and conditions for making purchases within the Online Store, accessible at: zl.diamonds from Złota Lilia sp. z o.o. with its registered office in Warsaw at ul. Wilcza 33, 00-544, Warsaw, entered into the National Court Register maintained by the District Court for the Capital City of Warsaw Warsaw, 13th Commercial Department of the National Court Register under KRS number: 0000971710, REGON: 522052926, NIP: 5213968596.

2. The subject of activity of the online store zl.diamonds is the retail sale of jewelry and jewelry.

3. The provisions of these Rules are not intended to exclude or limit any rights of the Buyer, who is also a Consumer within the meaning of the Law of April 23, 1964 – Civil Code, to which he is entitled in accordance with the mandatory provisions of the law. In the event of inconsistency between the provisions of these Rules and the above provisions, priority shall be given to these provisions.

4. The Regulation is drawn up in Polish and can be translated into other languages ​​and is a sample of a distance contract in accordance with the generally accepted provisions of Polish law.

5. The client has the opportunity to familiarize themselves with the code of good practice for entrepreneurs. The code of good practice is included in the Law of 23 August 2007 on combating unfair market practices.

6. The seller undertakes to deliver the goods without defects.

7. The Client may contact the Seller using the contact details provided in the “Contacts” tab at zl.diamonds/#contacts , and as follows:

а) by email: www.zl.diamonds@gmail.com

 

III. Ordering conditions

1. Clients of zl.diamonds (hereinafter referred to as the “Client”) may be individuals who have reached the age of 18 and have full legal capacity, legal entities and organizational units without the status of a legal entity, but with full legal capacity and legal capacity.

2. The client can place an order through the website zl.diamonds without prior account registration.

3. Information about the Product and the terms of its purchase and delivery is published on the Store website  zl.diamonds. This information is not an offer, but only an invitation to make offers. The Client’s choice of the Product(s) and confirmation in a certain way of the desire to purchase it is an offer to conclude a contract of sale and purchase of the Product specified by the Client.

4. The Customer places an order by adding the Product selected on the Store website to the virtual shopping cart using the “Add to cart” button. Placing the Product in the Shopping Cart does not imply its reservation.

5. After adding the selected Product to the virtual Cart, the Client confirms their readiness to place an order by clicking the “Order” button, after which they are redirected to the Contact Form, where they provide the data necessary to place an order – First Name, Last Name, contact phone number and e-mail.

6. The Seller reserves the right to contact the Client by the contact phone number specified in the Order on business days and Saturdays from 10:00 to 19:00.

7. Orders can be placed in the online store 24 hours a day, all year round, and they can be fulfilled on weekdays and Saturdays.

8. The client can use a simplified ordering procedure by contacting the sales department by phone: +48 730 430 000. Orders can be placed in the above manner on weekdays and Saturdays from 10:00 to 19:00.

9. Placing an order is not the same as concluding a sales contract.

10. The Agreement is considered concluded when the Seller confirms the acceptance of the Client’s order for execution and the Client’s acceptance of these Rules and approval of the “order with payment obligation” option. Confirmation is made by sending information to the Client by e-mail, in which the Seller confirms the acceptance of the Client’s order for implementation.

11. If the Seller is unable to perform the service in whole or in part due to the fact that the Goods are unavailable or due to unforeseen circumstances were not delivered or were damaged or lost, the Seller shall immediately notify the Client of this and return the amount received or provide a replacement service of the same value as the amount paid – at the discretion and consent of the Client.

12. All products offered in the Store are new, without physical and legal defects and legally introduced to the Polish market.

13. The Client has the opportunity to order goods according to his individual order (hereinafter referred to as the Individual Order) and according to an individual project; details of the execution of such orders can be found in Section VI of these Rules.

 

IV. Price of Goods and Services

1. All retail prices are indicated in Polish zlotys and euros and include VAT

2. The prices of the Goods do not include customs and tax duties in cases where the Goods are delivered outside the European Union.

3. The presented price offer for the Goods, posted on the website zl.diamonds, is informational and does not constitute an offer within the meaning of Article 66, paragraph 1 of the Civil Code.

4. The price of the Goods may change due to the Customer’s choice of the size of the Goods, type of metal, color of gold, weight and other variable characteristics of the Goods. The price of the Goods indicated in the Store does not include the Cost of Delivery of the Goods.

5. The final price, including the cost of delivery of the ordered Goods, will be sent to the Buyer to the e-mail address provided by them prior to the conclusion of the purchase and sale agreement.

6. The prices of the Goods in the Online Store do not apply to sales made in a stationary store.

 

V. Delivery and payment

1. The client has the right to choose the following forms of payment:

a) Payment in cash or by card at the ZL Jewelry brick-and-mortar store located at Marszałkowska 64, 00-544 Warsaw.

b) Payment by bank transfer to the company’s bank account.

c) Payment by cash on delivery to the courier.

d) Payment via Western Union.

2. In the cases specified in paragraphs B and D, the Client is obliged to pay the price within 3 days from the date of placing the order, unless the selected purchase option provides otherwise. In the event of no payment within the specified period, the Seller has the right to cancel the order.

3. The purchase of the Goods is documented by issuing a check or invoice. The invoice is issued only at the request of the Client.

4. The Seller delivers worldwide.

5. The ordered Goods are delivered by the courier company DPD or UPC.

6. Detailed information on delivery is available in the currently valid rules of the DPD and UPC carriers. The Seller informs the Client of the delivery details, in particular which carrier will deliver the goods along with a link to track the stages of its delivery, by sending the relevant information to the e-mail address provided by the Client.

7. The deadline for sending ordered Goods, taking into account the conditions of the provisions of Section 7, is 72 hours from the moment of payment for the ordered Goods, unless otherwise provided by the selected purchase option. This provision applies only and exclusively to Goods that the Seller has and do not require changes or other individualization at the request of the Client.

8. The manufacturing period for the Product according to the Customer’s individual order is up to 50 working days. Such goods are sent by the seller within 72 hours from the moment of payment of the full final price for the goods.

9. It is recommended that the Customer checks the condition of the Product or, if this is difficult, the condition of the shipment (packaging) immediately after delivery. In the event of damage that may have occurred during transportation, the Customer must draw up a corresponding damage report and immediately notify the Seller thereof.

10. The Seller shall not be liable for shortages of the Product due to reasons related to the Customer, for example, due to the indication of an incorrect or incomplete delivery address, preventing the delivery of the shipment. In such a situation, the Seller shall notify the Customer of the unsuccessful attempt to deliver the Product.

 

VI. Custom order

1. To place an Individual Order, the Client must contact the Seller by filling out the Order Form available at: https://zl.jewelry/ru/forms/show_miscalculation_form/ or by calling the sales department at: +48 730 430 000.

2. The Seller will contact the Client on business days and Saturdays from 10:00 to 19:00 to clarify the details of the Product placed as an Individual Order.

3. At the Client’s request, the Seller can make a 3D model of the Product, which will be made according to the Client’s individual order. The cost of such a service will be provided to the Client along with the summary of the Individual Order.

4. At the conclusion of the Individual Order, the Seller sends a link to these Rules along with a request for approval of the Individual Order and the Rules.

5. After placing the Individual Order, the Seller sends a summary to the Client’s e-mail address. The summary of the submitted Individual Order will contain information about:

a) store details, including the exact address for correspondence, email address and telephone number;

b) price of the goods (taking into account clause 6);

c) form of payment

d) form of delivery

e) payment term

f) date of execution of the Individual Order

g) link to the content of the Rules.

h) other information necessary for the execution of the Individual Order.

6. The Seller additionally stipulates that the final price of the Product manufactured to order may differ by approximately 20% depending on the final weight of the finished product.

7. The Agreement is considered concluded when the Seller confirms the acceptance of the Individual Order for implementation and the Client’s consent to these Rules and approval of the “order with payment obligation” option. Confirmation is made by sending information to the Client by e-mail, in which the Seller confirms the acceptance of the Client’s order for execution.

8. The absence of a response from the Client within 3 days on the received order amount means the cancellation of the order process.

9. The Seller reserves the right to change the pre-sent order total based on the information received from the Client regarding the personalization details.

10. Payment for Individual Orders is possible only by making an advance payment of 70% of the cost of the Product to the Seller’s account.

11. After receiving the final order estimate specified in paragraph 6, the Client is obliged to pay the remaining amount of the final cost of the Product manufactured to an individual order within 20 working days.

12. Products manufactured to an individual order of the Client are manufactured within 50 working days from the date of the advance payment by the Client.

13. After the order has been manufactured and payment has been made, the Seller sends the order within 72 days from the date of receipt of the remainder until the price for the product is paid (full price payment).

14. The Client can order a Product that will be made from his own gold. In this case, the final price of the finished Product will be determined by the Seller and presented to the Client.

 

VII. Cancellation of the contract

1. Subject to paragraph 6 below, the Client who is a Consumer and has entered into a distance contract may return the Goods purchased in the Online Store without giving a reason by submitting to the Seller an application for withdrawal from the contract of sale of the Goods in accordance with Art. 27 of the Law of 30 May 2014 on Consumer Rights. The Client may exercise this right within 30 days from the date of receipt of the Goods. In order to meet the deadline, it is sufficient to send the application before its expiration. In the event of withdrawal from the contract of sale of the Goods in the manner specified in this paragraph, the Buyer is obliged to return the Goods to the Online Store within 14 days from the date of filing the application for withdrawal from the contract of sale of the Goods.

2. A sample form of withdrawal can be found in Appendix 2 to the Law of 30 May 2014 on Consumer Rights.

3. . In the event of withdrawal from the contract of sale of the Goods, the contract of sale of the Goods is considered not concluded.

4. In case of withdrawal from the contract in the manner specified in paragraph 1 or paragraph 2, the Customer is obliged to return the Product to the following address: ZL Jewelry Marszałkowska 64, 00-544 Warsaw. The costs of returning the Product shall be borne by the Customer.

5. If the Customer has purchased more than one Product under one Order, the withdrawal may concern all or only the Products selected by the Customer, provided that if the Products are sold as a set, kit or package, the withdrawal is possible only in relation to this set, kit or package.

6. The Consumer does not have the right to withdraw from the contract in the cases specified in detail in Art. 38 sec. 1 of the Act of 30 May 2014 on Consumer Rights, including under contracts:

а) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the start of the provision of the service that after the entrepreneur has performed the service, he loses the right to withdraw from the contract;

б) ) the subject of the service is a non-detachable product manufactured according to the specifications of the consumer or intended to meet his individual needs;

c) in which the subject of the service are items that by their nature are inseparably linked with other items after delivery.

7. If the Client exercises the right to withdraw from the contract of sale of the Goods after notification of the request for the commencement of the provision of the service by the Seller before the expiration of the period for withdrawal from the contract, the Client will be obliged to pay for the services provided until the moment of withdrawal from the contract.

8. The Seller shall return to the Client the amount due for the Goods returned by the Client within 14 days from the date of delivery to the Seller of the application for withdrawal from the contract of sale of the Goods. The Seller may withhold reimbursement of payments received from the Client until the returned Goods are received or the Client provides confirmation of the return of the returned Goods.

9. In the event of actual withdrawal from the contract of sale, the Seller shall return the amount paid by the Client for the Goods in a manner similar to the method of payment for the Goods chosen by the Client.

10. The Seller warns that, in accordance with the law, the Client is liable for a decrease in the value of the Goods as a result of handling them in a manner other than is necessary to familiarize themselves with the nature, properties and functioning of the Goods.

 

VIII. Complaints

1. In case of non-compliance of the goods with the terms of the contract, the Consumer has the rights specified in Section 5a of the Consumer Rights Act and other provisions of applicable law.

2. A complaint about non-compliance of the Goods with the terms of the contract may be submitted to the Seller within 2 years from the date of delivery of the Goods. The Consumer is obliged to submit a complaint within two months from the date of discovery of the non-compliance of the goods with the contract.

3. Complaints can be submitted by sending a message to the e-mail address: www.zl.diamonds@gmail.com. Proof of purchase must be attached to the complaint..

4. Complaints about the Goods are considered within 14 days from the date of filing the complaint. The customer must be notified of the method of considering the complaint by e-mail or by telephone.

5. The goods about which the complaint was submitted should be sent to the following address: “ZL Jewelry” Marszałkowska 64, 00-544 Warsaw. If the complaint about the non-conformity of the Goods to the contract was accepted, the Seller is obliged to reimburse the costs of sending the goods. In case of rejection of the complaint, the shipping costs are covered by the buyer.

6. In case of a refund, the refund is made in the amount paid by the Client and in a similar way to the method of payment for the Goods selected by the Client, unless the Consumer has agreed to another method of return, without any additional costs on the part of the Consumer.

7. The Consumer may seek assistance from the district or city consumer rights commissioner, the Trade Inspectorate or one of the non-governmental organizations responsible for the protection of consumer rights.

8. The Consumer may also use out-of-court remedies for complaints and claims via the ODR platform in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 concerning online dispute resolution for consumers and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (ODR regulation in consumer disputes). To benefit from the additional possibility of peacefully resolving disputes regarding online purchases, the Consumer may submit his/her complaint, for example, via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

 

IX. Protection of personal data

In accordance with Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), we inform you that:

The administrator of your personal data is the “ADMINISTRATOR” – ZŁOTA LILIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with location: ul. Wilcza, 33, Warsaw, 00-544 NIP: 5213968596 , REGON: 522052926

Contact with the Administrator is possible by e-mail: www.zl.ua@gmail.com, by phone: +48 730 430 000 or in writing to the address of the company’s location.

Your personal data will be processed for the purpose of:

  • conclusion and performance of an agreement (based on Article 6(1)(b) GDPR),
  • compliance with legal requirements (based on Article 6(1)(c) GDPR),
  • for archiving (evidence) in order to ensure our legitimate interest in storing information where there is a legal need to prove facts (based on Article 6(1)(f) GDPR),
  • as well as for the purpose of establishing, investigating or defending against existing claims for our legitimate interest (based on Article 6(1)(f) GDPR) or in the context of video surveillance
  • for other purposes (e.g. marketing), each time based on your consent (based on Article 6(1)(a) GDPR).

1. The administrator does not disclose personal data to other entities, except in cases where it is necessary in connection with our activities, as well as in situations required by law and to fulfill your requests. In this regard, data may be transferred to the following categories of recipients:

  • ZUS,
  • tax authorities,
  • Polish Post,
  • courier companies,
  • other public administration bodies in accordance with the law,
  • partners (technical, information, statistical) of the Administrator, with
  • whom relevant agreements on the delegation of personal
  • data have been concluded – solely for the purpose of protecting the interests of the Administrator.

2. Your personal data will be stored: during the term of the transaction, and after its expiration may be stored until the expiration of the tax liability period, as well as until the expiration of the period for settlement of possible claims by the time of withdrawal of consent, if consent is given for data processing for advertising purposes.

3. You have the right to: request access to personal data from the Administrator; request correction, deletion or restriction of the processing of personal data; express your opposition to the processing, transfer of data or withdrawal of consent at any time (in the case of providing consent to data processing, for example, for marketing purposes – the withdrawal does not affect the legality of the processing carried out on the basis of consent to its withdrawal, in accordance with applicable law) and file complaints with the supervisory authority – the Chairman of the Personal Data Protection Authority

4. Provision of personal data is a legal condition for concluding a transaction and is voluntary, however, failure to provide data to the extent required by the Administrator may result in non-fulfillment of the transaction. In the event that the provision of personal data is based on the voluntary consent of the person providing their personal data or on legislative acts, failure to provide data to the extent required by the Administrator will exclude the possibility of performing the action to which consent was expressed.

5. Your personal data will not be processed automatically and will not be profiled. We currently do not intend to transfer your data to third countries. We make every effort to ensure the protection of your personal information.

 

X. Guarantee

1. Products ordered through the Store are covered by a 2-year warranty, unless otherwise specified in the warranty card.

2. The method of using the Customer’s warranty rights is described in the warranty card attached to the Product. The guarantor’s details are specified in the warranty card.

 

XI. Final Provisions

1. Buyers can read these Rules by clicking on the link on the main page of the Online Store.

2. These Rules shall apply from 1 December 2024.

3. The Seller reserves the right to change these rules.

4. Any changes to these Rules will be clearly presented within the Online Store at least 14 days before the effective date of the change.

5. Changes to the Rules do not affect any orders and payments made by Customers before the effective date of such changes.